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Mail
Questions
  1. Click here for the Qmail admin Help Page?
  2. I am getting an Error 0x800CCC0E sending mail?
  3. I keep getting the error message: "Pop Lock Busy. Is another session active?" What should I do ?
  4. Where Can I find the email administrator?
  5. Where Can I find webmail?


Answers
  1. I am getting an Error 0x800CCC0E sending mail?

    Some ISPs, including DCAnet, AT&T WorldNet, MindSpring, MSN, Prodigy Internet, S prynet, EarthLink, and NetZero, and many others require you to send all outgoing messages throug h their mail servers.

    In these cases when you try to send a message, you'll see an error similar to th e following:

    The connection to the server has failed. Account: 'mail.reliaval.com', Server : 'mail.reliaval.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

    You'll need to reconfigure your outgoing mail server settings as follows:

    Launch Outlook Express as usual.
    From the Tools menu, select Accounts.
    Select the Mail tab.
    Select the server to your account and click the Properties button.
    Select the Servers tab.

    Change the Outgoing mail (SMTP) setting to the one required by your ISP:
    If you're using DCAnet, enter postoffice.dca.net
    If you're using AT&T WorldNet, enter mailhost.worldnet.att.net
    If you're using MindSpring, enter smtp.mindspring.com
    If you're using Microsoft's MSN, enter smtp.email.msn.com
    If you're using Prodigy Internet, enter smtp.prodigy.net
    If you're using Sprynet, enter smtp.sprynet.com
    If you're using EarthLink, enter mail.earthlink.net
    If you're using NetZero, enter smtp.netzero.net
    If you're using AltaVista Free Access, enter email.1stup.com
    If you're using another ISP, contact your ISP for the correct setting for their outgoing (or "SMTP") mail server.

    Click OK to close the Properties window and then Close to close the Internet Accounts window.

    Close Outlook Express and then restart it.

    You should now be able to send and receive e-mail from your account using AT&T WorldNet, Prodigy Internet, NetZero, or other ISPs.
    [Back to top]

  2. I keep getting the error message: "Pop Lock Busy. Is another session active?" What should I do ?
    This usually happens if you were checking mail and you crashed out of your previous session. You may have also accidentally opened two simultaneous sessions to your mailbox when you were checking for your email. Usually the pop lock timeout will last 15 minutes after which you can try to receive your email again. E-mail support@reliaval.com if the problem persists.
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  3. Where Can I find my email administrator?

    http://www.reliaval.com/cgi-bin/qmailadmin

    E-Mail Administration notes:

    Master Account:Postmaster
    This is the ONLY account name that has FULL access to the domain email settings , such as all:
    Pop Accounts
    Aliases
    Forwards
    Autoresponders
    Mailing Lists
    and to create:
    New Pop Accounts
    New Aliases
    New Forwards
    New Autoresponders
    New Mailing Lists
    within your domain.
    You can login using an email address that has been set-up by the Postmaster, however only redirect and change password for that pop account will show as options.
    [Back to top]

  4. Where Can I find webmail?

    http://webmail.reliaval.com/



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