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| Mission Critical Hosting Services Offerring Reliability & Value |
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Answers
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- On what Operating System is my site hosted?
All Reliaval servers are Linux-based servers running the Apache web server
with mod_php3 & 4 and mod_perl installed.
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- Does my account include a connection to the Internet?
No, you will need to provide that yourself.
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- Do you offer 24x7 Support?
We offer 24x7 support via e-mail. We also offer telephone support Monday
through Friday 8:00AM to 6:00PM NZtime.
For Dedicated customers we offer emergency after hours support
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- What type of connection does Reliaval have to the Internet?
Our Network Operations Center is connected via redundant fiber lines, with DS3 service thru Level3™, and OC3 service thru MCI™/Worldcom™/UUnet & a second Level3™ POP. Our servers are connected via a 100mbps switch, to ensure full available bandwidth. This provides you with the fastest connection
possible to your server.
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- Will Reliaval design my website?
No, we do have an extensive list of developers we work closely with
and recommend. Please visit our Designer Network for more information.
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- Does Reliaval support FrontPage?
Yes, we support FrontPage 2000, 98 and 97.
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- Will you allow me to run cron jobs, or scheduled tasks?
Yes, this is available in your webmin admin.
If you do have a task that you would like us to schedule, send an e-mail to
support@reliaval.com with the
command you want run, and a description of what it does. Please note:
Reliaval reserves the right to
terminate any cron job that puts an excessive load on the server
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- How do I upload my files?
Files are uploaded into the public_html/ or www/ web directory of your site. When you connect
to the server via FTP your initial directory , this is your user directory. You
need to move up to web directory of the site. In most Windows-based FTP
clients you can set another starting path; insert /public_html as the initial
directory.
Reliaval recommends that our clients download ACEFTP2
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- Can I use an Access Database?
Not on Linux servers, Access Databases do not run natively on Linux.
only on Reliaval's NT Windows servers you can use MS Access databases.
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- I uploaded a file to my directory, but I can't access it, why?
The most common cause for this problem is that you are not matching
capitalization. For instance, if you upload a file that you have named:
MyFile.html into your home directory, and then try to view the file by
typing http://www.yourdomain.com/myfile.html you will get a 404 (file
not found) error message.
Linux, like most Unix-like operating systems, is case sensitive, so myfile.html
is different than MyFile.html and MYFILE.HTML.
Also its not a good idea to use spaces in file names ,
ie. "my big image 4.jpg" , this will produce
on linux servers..
"my \big \ image\ 4.jpg" and in the browser ...
"my20%big20%image20%4.jpg"
you can use "_" and "-" ie. my_big_image-4.jpg
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- How often is my site backed up?
Reliaval does weekly backups. All backups are stored in a seperate off-site secured data center.
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